Privacy policy
Last updated 19 October 2026
Tulivu Residence ("we", "us") respects your privacy. This policy explains what personal information we collect when you book or stay with us, why, who we share it with, and the choices you have. We handle personal data in line with Tanzania's Personal Data Protection Act, 2022.
What we collect
- Your name, phone number and (if you give it) email address.
- Booking details: room, dates, number of guests, amount paid, booking code, and any arrival time or special requests you share.
- If you book or message us on WhatsApp: your WhatsApp number, profile name and the messages you send us.
- Payment status from our payment provider. We never see or store your card number or mobile-money PIN.
- Basic technical information our hosting provider records for security (such as IP address and browser type).
How we use it
- To take, confirm and manage your booking, and to give you access details for your stay.
- To send booking messages — confirmation, reservation document, check-in reminder and, after your stay, a request for a review — by WhatsApp, SMS or email.
- To answer your questions and look after you during your stay.
- To keep accounting and tax records, and to prevent fraud and misuse.
We do not sell your personal information, and we do not use it for advertising.
Who we share it with
Only the service providers we need to run bookings, each handling your data on our behalf:
- PayMe Africa and Selcom — to process payments.
- Meta (WhatsApp Business) — to message you on WhatsApp.
- Textify Africa — to send SMS messages.
- Resend — to send emails.
- Cloudflare and Contabo — website security and hosting.
- Backblaze — encrypted backups.
We may also disclose information where the law requires it. If you booked through a platform such as Airbnb or Booking.com, that platform's own privacy policy also applies.
How long we keep it
We keep booking and payment records for up to five years, as required for tax and accounting. Messages are kept for as long as needed to look after your booking. When information is no longer needed, we delete or anonymise it.
Keeping it safe
Our website uses encrypted connections (HTTPS), access to booking data is limited to our staff and protected by passwords and login codes, and backups are encrypted.
Your rights
You can ask us to show you the personal information we hold about you, correct it, delete it, or stop using it for a particular purpose. You can also complain to Tanzania's Personal Data Protection Commission.
Deleting your data
To have your personal information deleted — including anything from WhatsApp conversations with us — contact us at [email protected] or +255 767 130 134 with your name and the phone number or booking code you used. We will confirm and complete the deletion within 30 days, except for records we must keep by law.
Contact
Questions about this policy: [email protected] or +255 767 130 134.