Cancellation policy

If you cancel

• More than 48 hours before check-in: free — you get a full refund, less the 2% payment processing fee.
• Within 48 hours of check-in: the first night is charged; any other nights are refunded.
• No-show (you don't arrive and don't tell us): the first night is charged; any other nights are refunded.
• Leaving early: nights not used are not refunded, unless we agree otherwise.

How to cancel or change dates

Message us on WhatsApp or contact us at [email protected] or +255 767 130 134, with your booking code. We confirm every cancellation in writing.

Date changes are free when requested more than 48 hours before check-in, subject to availability and any difference in price.

Refunds

Refunds go back to the original payment method (the same mobile-money number or card) within 7 days of the cancellation being confirmed. The 2% payment processing fee charged by our payment provider is not refundable.

If we have to cancel

In the rare case we cannot host you, we will offer you another room or dates, or a full refund — including the processing fee.

Bookings through other platforms

If you booked through Airbnb, Booking.com or another platform, that platform's cancellation policy applies instead — please cancel through them.